Blogger #5

Ticketmaster

I was online to purchase tickets for a concert, I selected the seats and price and when I was up to check out I was told there was a problem with the order. I was banned and when I went back in the tickets were twice as much. How can this happen? It was so frustrating since the tickets were the only thing my 12 year old daughter asked for her birthday and I couldn't afford the new price.

I would improve the online purchase by having an online chat, many online consumers want help from a live person while they are shopping online; in fact, online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.  People want to feel secure and at the same time want the web page to communicate effectively.